Carrérouge

SHOP THE DEAL

Terms of Service

‌Effective Date: October 26, 2026‌

These Terms of Service are a legally binding agreement entered into between you as the user, shopper, or visitor of our e-commerce platform, and Carrérouge SARL, a registered company operating under the laws of Luxembourg with its physical registered address at 119 Rue de Hollerich, L-1741 Luxembourg, Luxembourg. This document governs all your access, browsing, account registration, order placement, purchase activities, and use of every feature, function and service hosted on our official website available at www.carrerougesarl.com, as well as all related customer support, promotional programs, loyalty benefits and interactive offerings we provide to users through the platform.

Our brand was founded out of a simple, relatable frustration shared by all remote workers and home office lovers: no store previously offered desk tools that are both fully functional and aesthetically pleasing to look at. All products we sell on www.carrerougesarl.com, including our full collection of coasters, decorative trays, phone holders and other practical desk accessories, are designed to help you clear desktop clutter, keep your workspace neat all day long, and turn your daily desk area into a cozy, pleasant space that brings fresh small joys to every workday. If you have any questions, concerns or inquiries regarding the content of these Terms of Service, you may contact our official support team at any time via our dedicated contact email [email protected], or call our customer service hotline at +352 2619 6708 during our operating hours of 9:00 to 18:00 CET, Monday to Friday.

By accessing, browsing, registering an account, submitting an order, or using any service on www.carrerougesarl.com, you explicitly acknowledge that you have read, understood, and agreed to be bound by every clause outlined in these Terms of Service, in addition to our standalone Privacy Policy, Refund and Returns Policy, and Shipping Policy that are published on our website and incorporated fully into this agreement. If you do not agree to any part of these terms, you must immediately cease all use of our platform and associated services.

1. Platform Eligibility and User Account Registration

To be eligible to create a user account and make purchases on www.carrerougesarl.com, you must be at least 16 years of age, or have reached the age of majority in the jurisdiction where you reside, and hold the full legal capacity to enter into a binding purchase agreement under applicable local laws. If you are creating an account on behalf of a minor, you confirm that you are the minor’s legal guardian and accept full legal responsibility for all activities and purchases conducted through that account.

When you complete the account registration process, you agree to provide accurate, complete, current and non-misleading personal information, including your full legal name, valid email address, active contact phone number, and correct billing and shipping addresses. You are entirely responsible for updating your account details promptly on our platform to keep all your information accurate. You will also select a secure, unique password for your account, and you accept full and exclusive responsibility for safeguarding the confidentiality of your account credentials, and for all activities, actions, orders and changes that occur under your registered user account. You agree to notify our support team immediately if you detect any unauthorized access to your account, any password leakage, or any other security breach involving your account status. Carrérouge SARL will not be held liable for any financial loss or adverse outcome resulting from your failure to secure your account credentials, unless the incident is directly caused by our internal proven negligence.

We reserve the full right to refuse service, deactivate or suspend user accounts, remove or edit submitted content, or cancel orders at our sole discretion if we determine that a user has violated any clause in these Terms of Service, provided false identity information, engaged in fraudulent activities, or taken actions that harm the legitimate interests of our platform or other users.

2. Product Information, Pricing and Accuracy

Every product listed on www.carrerougesarl.com comes with detailed descriptive content, high-resolution product photos, specification parameters, material introductions and displayed pricing information. Most of our durable desk tools are made from food-safe high-quality plastic and solid natural wood to support long periods of daily use, with details of specific product materials clearly stated on each corresponding product page. All our listed products are designed to be practical, space-saving, and aesthetically coordinated with regular modern desktop decor, to help you refresh your daily workspace easily.

We make all reasonable efforts to ensure that all information published on our website is as accurate, complete and up-to-date as possible. However, minor unintended errors may occasionally occur, including typographical mistakes in product descriptions, incorrect pricing displays, inaccurate stock status updates, or color presentation deviations caused by different user screen display settings. We do not guarantee that every piece of product information, product photo, pricing and service description on our platform is 100% error-free, fully complete or current at all times.

In the event that a product is incorrectly listed with a price significantly lower than its actual intended selling price due to obvious system error or typo, we reserve the right to cancel any orders placed for that product with the incorrectly displayed price, even if the order has already been confirmed and your payment has been successfully processed. In this scenario, we will notify you as soon as possible, issue a full refund of the charged amount back to your original payment method, and offer you the option to purchase the relevant product at its correct normal price if you still wish to obtain it. We will never arbitrarily modify the agreed pricing of a valid confirmed order without your explicit consent. All listed product prices on our website are denominated in Euro, and include applicable local value-added tax for orders delivered within Luxembourg, while additional cross-border import tax or customs duties may apply for orders shipped to other European Economic Area regions, and these applicable extra fees will be notified to you clearly at checkout before you confirm your order.

3. Order Placement, Payment and Fulfillment

When you submit an order on www.carrerougesarl.com, this action constitutes a formal legal offer to purchase the selected products under the terms outlined in these Terms of Service. We retain the full right to accept or decline your order for any legitimate reason, including but not limited to product unavailability, errors in product or pricing information, suspected fraudulent payment activities, or situations where we are unable to verify the identity or legitimacy of your order request. Our formal acceptance of your order will only be completed when we send you the official order dispatch confirmation email after our warehouse team has verified the product is in stock, your payment has been fully authorized, and the order is arranged for shipment.

All payments submitted on our website are processed through our secured, industry-standard encrypted payment processing partners. You warrant that you hold the full legal authorization to use the selected payment method for all orders you submit. All payment information you submit through our checkout process will be processed in full compliance with the data protection rules outlined in our published Privacy Policy, and we will never store your complete sensitive payment card details on our internal servers.

After your order is successfully confirmed and payment is verified, our warehouse team will perform a full quality inspection for every product in your order to make sure no manufacturing defects are present, before proceeding to packaging and dispatch, following the full processing timeline specified in our published Shipping Policy. Standard local delivery for all orders within Luxembourg takes 3 to 7 working days to arrive after payment confirmation, while delivery to other European Economic Area member states takes 5 to 12 working days, unless unforeseen circumstances cause minor delays as outlined in our Shipping Policy. All confirmed valid orders will be fulfilled in strict accordance with the shipping terms we have made public on our platform.

4. Acceptable Use and Prohibited Activities

When you access and use www.carrerougesarl.com, you agree that you will not engage in any of the following prohibited activities:

  1. You will not use our platform for any illegal, unauthorized, or unlawful purpose, or for any activities that violate applicable local, national or European Union laws and regulations.
  2. You will not attempt to gain unauthorized access to our website server, other user accounts, internal system networks, or any other protected system connected to our platform, through hacking, password mining or any other unauthorized means.
  3. You will not modify, decompile, reverse engineer, disassemble, or otherwise attempt to extract the source code of our website platform or any part of our proprietary system.
  4. You will not upload, transmit, distribute or publish any malicious software, viruses, harmful code, or any content that contains malicious, defamatory, infringing, obscene, or other illegal material that may disrupt the normal operation of our website, harm the experience of other users, or damage the property of third parties.
  5. You will not carry out any unauthorized commercial scraping, data collection, crawler access, or bulk information extraction activities on our website for commercial purposes without our prior explicit written approval.
  6. You will not abuse or manipulate our promotional programs, coupon benefits, loyalty points, or submit fake, fraudulent orders with the intention of obtaining unfair financial benefits or causing harm to our business operations.
  7. You will not impersonate the identity of any other person, entity, or Carrérouge SARL staff member, or falsify your identity information to mislead other users or our team.

Any confirmed violation of the above prohibited activity clauses will entitle us to immediately suspend or permanently terminate your access to our platform, cancel all your pending unfulfilled orders, and reserve the right to pursue corresponding legal remedies if your actions have caused measurable economic loss or reputational damage to Carrérouge SARL.

5. Intellectual Property Rights

All content published on www.carrerougesarl.com, including but not limited to all original text descriptions, product photos, graphic designs, brand logos, website interface layout, original video content, copywriting materials, and the software code, system architecture and technical framework of the website itself, are the exclusive intellectual property of Carrérouge SARL, or are legally licensed for our exclusive use. These intellectual property works are protected by applicable copyright, trademark, industrial design and other intellectual property laws across Luxembourg, the European Union and other relevant jurisdictions.

You are not permitted to reproduce, copy, distribute, modify, publicly display, republish, sell, resell, or exploit any part of our platform’s intellectual property content for any public or commercial purpose without our prior explicit written authorization. You may not frame, embed, or use any of our trademark, brand logo, or original creative content on any other third-party website or platform without our formal written consent. If you share your genuine, non-commercial personal user experience about our products on social media platforms, we encourage and welcome this kind of sharing activity, as long as it does not misrepresent or defame our brand, and does not infringe any of our intellectual property rights.

When you submit voluntary feedback, product reviews, or user-generated content to our platform, you grant Carrérouge SARL a non-exclusive, royalty-free, perpetual, worldwide right to use, reproduce, modify, adapt, publish and display this content for the purpose of showcasing customer feedback, optimizing our product designs, and promoting our brand operations on our official channels. The real customer testimonials we display on our website homepage, including feedback from Priya Nair, Daniel Osei and Hannah Vogel, are all real user content collected and used with full consent from our customers.

6. Return, Refund and Liability Limitation

All return and refund related activities for your purchases on our platform are strictly governed by our officially published Refund and Returns Policy, which is fully incorporated into these Terms of Service. We strictly do not permit any refund-only requests that do not include the physical return of the purchased product, and all unopened, unused eligible products can be returned within 30 days of your receipt of the order for corresponding refund or exchange processing, as outlined in the return policy.

To the maximum extent permitted by applicable Luxembourg and EU laws, Carrérouge SARL shall not be liable for any indirect, incidental, consequential, punitive or special damages arising from your use of our website or products, including but not limited to loss of profits, loss of data, business interruption losses, that exceed the total actual amount you have paid for the specific order that gives rise to the related claim. Our total aggregate liability for any dispute, claim or loss related to your use of our platform will in no circumstance exceed the total sum of money you have paid to us for the relevant transaction that leads to the dispute.

We do not exclude or limit any statutory legal liability that cannot be excluded under applicable consumer protection laws, including liability for personal injury caused by our proven negligence, liability for death caused by gross negligence, or any other mandatory consumer rights protections granted to you under applicable local laws.

7. Modifications to Terms and Governing Law

Carrérouge SARL reserves the right to revise, update or modify these Terms of Service at any time, to reflect changes to our business operations, add new service features, comply with new regulatory requirements, or adjust our service rules appropriately. When material changes are made to this document, we will update the effective date marked at the top of the page, post a prominent notice on the homepage of www.carrerougesarl.com for no less than 7 consecutive days, and send notification emails to all registered user accounts for major changes that affect core user rights. Your continued access to and use of our platform after the effective date of the updated terms will constitute your full acceptance of the revised new Terms of Service.

These Terms of Service shall be governed, interpreted and enforced in full accordance with the laws of the Grand Duchy of Luxembourg. Any dispute, controversy or claim arising out of or related to these terms, your use of our website, or your purchase transactions completed on our platform that cannot be resolved amicably through friendly consultation via our support channels, shall be submitted to the exclusive jurisdiction of the competent courts located in Luxembourg City, Luxembourg.

If any individual clause outlined in these Terms of Service is found to be invalid, unenforceable or non-applicable by a competent judicial authority, the remaining full terms and conditions of this agreement shall remain in full legal force and effect, and will not be affected or invalidated by the invalidated single clause.

8. Final Contact Information

If you have any questions, feedback, or legal inquiries related to any part of these Terms of Service, you may reach our official representative team through our verified official channels at any time:

  • Company Name: Carrérouge SARL
  • Registered Address: 119 Rue de Hollerich, L-1741 Luxembourg, Luxembourg
  • Official Website: www.carrerougesarl.com
  • Contact Email: [email protected]
  • Contact Phone: +352 2619 6708

Our team will respond to all legitimate inquires in a timely and professional manner, to ensure that every shopper and user of our desk accessory e-commerce platform fully understands their rights and obligations under this agreement, and enjoys a safe, transparent and satisfactory shopping experience when building their ideal cozy desk space with our products.