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Shipping Policy
Effective Date: October 26, 2026
This Shipping Policy is officially issued and administered by Carrérouge SARL, whose registered physical address is located at 119 Rue de Hollerich, L-1741 Luxembourg, Luxembourg, operating our full collection of desk tools, including premium coasters, decorative trays, versatile phone holders and other workspace products through our official e-commerce platform available at www.carrerougesarl.com. We design our shipping processes to deliver every ordered small desk accessory to customers in a fast, safe and cost-effective way, while offering full transparency over all delivery related rules for every shopper on our site. If you have any questions, requests or concerns about your order shipping status, delivery timeframe, or related logistics arrangements, you can reach out to our dedicated order support team at any time via our official contact email [email protected], or call our customer service hotline at +352 2619 6708 during our business hours of 9:00 to 18:00 CET, Monday through Friday. By completing and confirming your order on our website, you acknowledge that you have fully read, understood and agreed to all terms laid out in this Shipping Policy.
1. Order Processing Timeline
Every order submitted on www.carrerougesarl.com will enter our standard verification and preparation workflow immediately after successful payment confirmation. Our warehouse team will complete order validation, product quality check, secure packaging and dispatch preparation within 1 to 2 working days. We perform a full visual quality inspection on every single desk tool item before it goes into packaging, to make sure the coasters, phone stands, decorative trays or other products you purchased are free from manufacturing defects, scratches or damage before leaving our facility. No order processing work is conducted during weekends and official Luxembourg public holidays, and any orders submitted or paid on these non-working days will be processed at the start of the next subsequent working day. We will send you an automatic confirmation email as soon as your order is marked as dispatched from our warehouse, with all relevant logistics tracking details attached for your easy reference.
2. Delivery Timeframes and Service Coverage
Our current shipping service covers all regions within Luxembourg, as well as all member states of the European Economic Area. Based on the logistics data recorded by our platform, standard local delivery across Luxembourg takes 3 to 7 working days to arrive at your specified shipping address after payment confirmation. For customers located in other EU member states, the standard delivery timeframe ranges from 5 to 12 working days from the date your order is dispatched. These stated delivery windows are estimated values for normal operating conditions, and minor delays may occasionally occur due to unforeseen circumstances including extreme weather events, local public holiday arrangements, or temporary custom clearance procedure adjustments for cross-border EU deliveries. We will notify you proactively via email if we identify any unanticipated significant delays that affect the delivery of your order.
We also offer an optional expedited shipping service for customers who wish to receive their desk accessories more quickly. If you select this expedited option at checkout, your order will be prioritized for warehouse processing and arranged with our fastest courier partner, and will be delivered to your address within 1 to 3 working days across Luxembourg, or 3 to 7 working days for other EU regions. The corresponding expedited shipping surcharge will be clearly displayed to you on the checkout page before you confirm your order payment.
3. Shipping Fees and Free Shipping Eligibility
All shipping fees are calculated dynamically at checkout based on the total weight of your order and the distance of your specified delivery address, and the exact total fee will be shown clearly to you before you complete the final payment step. For all orders with a total value of 40 EUR or more that are being shipped to addresses within Luxembourg, we offer completely free standard shipping with no hidden extra charges. For orders to other EU regions that meet a total value threshold of 75 EUR or higher, we also cover the full standard shipping cost for you. All shipping fees are non-refundable once your order has been successfully dispatched from our warehouse, even if you later choose to return the purchased items in line with our published Refund and Returns Policy.
4. Delivery Tracking and Receipt Confirmation
Once your order leaves our warehouse, you will receive a dedicated logistics tracking number alongside the dispatch confirmation email we send out. You can use this tracking number to look up the real-time location and latest status update of your package at any time on our website’s order tracking page, or directly on the official website of our contracted courier partner. We highly recommend that you carefully inspect the outer packaging of your parcel for any obvious signs of damage or tampering before you sign for receipt of your delivery. If you find the package is severely damaged, opened or shows clear signs of external impact that may have harmed the items inside, you can refuse to sign for the delivery, and contact our customer support team immediately. We will arrange a full re-dispatch or corresponding solution for you as quickly as possible, without requiring you to bear any extra costs.
If our courier attempts to deliver your package to your provided address but no one is available to receive and sign for it, the courier will leave a delivery attempt notice with contact information and re-delivery arrangement instructions. You can arrange a suitable re-delivery time directly with the courier using the details on the notice, or arrange to pick up your parcel from the local courier pickup point at your convenience. If the parcel is returned to our warehouse as undeliverable due to incorrect shipping address information you provided, repeated failed delivery attempts on your side, or you refuse to accept the delivery without valid reason, you will need to cover the cost of the second re-dispatch when you request to ship the items to you again.
5. Lost or Damaged Parcel Protection
In the rare scenario that your order is confirmed as fully lost by our logistics partner during transit, we will notify you within 3 working days after receiving the formal lost parcel verification report from the courier. You will have two options: we can arrange a complete free re-shipment of all the items in your original order, or we can process a full refund that returns the total amount of your order (including all paid product and standard shipping fees) back to your original payment method. We offer full protection for all parcels in transit, so you will never have to bear any financial loss for items that are damaged or lost during the shipping process arranged through our platform. If you have any further questions regarding any shipping related arrangements, our support team is always ready to assist you promptly.